Privacy policy

Legal basis

Personal data is processed on the basis of our legitimate interests pursuant to point (f) of the first sentence of Article 6(1) GDPR in effective communication and interaction with users as well as optimal presentation of our products and services, from which you as a user benefit as well.

What data do we process and for what purpose?

The data collected in connection with the usage of this website is processed for the following purposes:

1.Fulfillment of the contractual obligation to provide updates for software used in ebikes.

2.Advertising communication and market research based on consent Article 6(1) GDPR.

3.Date transmission to selected third parties.

Use of cookies on the website

Use of cookies on the websit
a.General information

To make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. Cookies are small text files that are stored on your end device. Some of the cookies we use are deleted again after the end of the browser session, i.e. once you have closed your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies to recognize your browser on your next visit (persistent cookies). 

You can change your browser settings to generally block cookies or to inform you when cookies are sent to your device. There are several ways of dealing with cookies. Please use your browser instructions or help menu to learn more about how to adjust your browser settings.

b.Required cookies and security cookies
  • On our website, we use required and security-relevant cookies. These are cookies that are used to make use of the website and navigate it faster or more safely and that guarantee special functions that are absolutely required for a normal visit to the website and for navigating it. For example, your cookie settings are saved by such cookies so our cookie notice will be displayed only once. They allow for sending forms securely via our website to prevent our systems from being attacked by a CSRF (cross-site request forgery), or ensure that a user is assigned to the services they have booked, his/her digital shopping cart, My Bike area or language and country settings.
  • Data processing is based on point (b) of Article 6(1) GDPR. The use of these cookies is technically required to make the website available to you in a legally compliant manner, to be able to store your cookie settings on the website or to enable a purchase or paid services via our website.
    Storage duration: session or 1 year

Right to rectification

You can ask us to rectify your data. We will take reasonable measures to keep the information we hold and process about you accurate, complete, and up to date, based on the most current information available to us.

Right to data portability

At your request, we can transfer your data to another person in charge as far as technically possible. However, you are entitled to this right only if the data processing is based on your consent or is necessary to execute a contract. Rather than receive a copy of your data, you may also ask us to transfer the data directly to another person in charge specified by you.

Policy changes

We may change this Privacy Statement from time to time. Any changes will become effective when we post the revised Privacy Statement. If necessary, we will inform you when we change the Privacy Statement. This statement was last modified on date: 30 June 2022

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